Returns and Complaints

At PATOGENSTORE.pl, we are committed to ensuring your complete satisfaction with your purchases. Therefore, if for any reason the product does not meet your expectations, you have the right to return it or file a complaint. Below we provide detailed information on this matter.

1. Complaints

How to file a complaint?

1. Contact us by email (patogenshop@gmail.com) or by phone (790 530 840) presenting the problem.

2. Prepare a written complaint including:

   • Your details,
   • the subject of the complaint,
   • circumstances justifying the complaint,
   • the date of noticing the defect,
   • your request,
   • proof of purchase (e.g., receipt or VAT invoice).

3. Send the complaint to the address:

   PATHOGEN Fabian Staniec Aleja Grunwaldzka 26/4, 80-229 Gdańsk, pomorskie voivodeship

What is the deadline for considering the complaint?

We will consider the complaint within 14 days from the date of its receipt.

Legal basis

The legal basis for accepting the complaint is proof of purchase of the product in the store.

2. Returns

How to withdraw from the contract?

To return the product, use the withdrawal form that you received with the order confirmation.

What is the deadline for withdrawing from the contract?

You have the right to withdraw from the contract within 14 days from the date of receiving the shipment.

Where can I find more information?

Detailed information about consumer rights and instructions for withdrawing from the contract can be found in the store regulations.

Contact

If you have any questions regarding the complaint or return process, please contact us:

• Phone: 790 530 840
• Email: patogenshop@gmail.com

Thank you for choosing PATOGENSTORE.pl and we hope you will shop with us again.