TERMS AND CONDITIONS OF PATOGENSTORE.pl ONLINE SHOP

§ 1 GENERAL PROVISIONS

1. The owner of the online store located at PATOGENSTORE.pl is:

PATHOGEN Fabian Staniec Registry authority - Central Registration and Information on Business (CEIDG). Aleja Grunwaldzka 26/4, 80-229 Gdańsk, Pomorskie province

Email: patogenshop@gmail.com

Order and complaint hotline: 790 530 840

2. The PATOGENSTORE.pl shop operates on the principles outlined in these Terms and Conditions.

3. The Terms and Conditions specify the conditions for concluding and terminating Product Sales Agreements, as well as the complaint procedure, and also the types and scope of services provided electronically by the PATOGENSTORE.pl shop, the rules for providing these services, and the conditions for concluding and terminating contracts for the provision of electronic services.

4. Each User, from the moment they undertake actions aimed at using the Electronic Services of the PATOGENSTORE.pl shop, is obliged to comply with the provisions of these Terms and Conditions.

5. In matters not regulated by these Terms and Conditions, the following provisions shall apply:

   1. The Act on Providing Services by Electronic Means of 18 July 2002,
   2. The Consumer Rights Act of 30 May 2014,
   3. The Act on Out-of-Court Resolution of Consumer Disputes of 23 September 2016,
   4. The Civil Code of 23 April 1964, and other relevant provisions of Polish law.

§ 2 DEFINITIONS CONTAINED IN THE TERMS AND CONDITIONS

1. ORDER FORM – a form available on the PATOGENSTORE.pl website that allows placing an Order.

2. CUSTOMER – a Service Recipient who intends to conclude or has concluded a Sales Agreement with the Seller.

3. CONSUMER – a natural person performing a legal transaction with an entrepreneur that is not directly related to their business or professional activity.

4. PRODUCT – a movable item available in the Shop that is the subject of the Sales Agreement between the Customer and the Seller.

5. TERMS AND CONDITIONS - these terms and conditions of the Shop.

6. SHOP - the Service Provider's online shop operating at www.PATOGENSTORE.pl

7. SELLER, SERVICE PROVIDER – PATHOGEN Fabian Staniec

8. SALES AGREEMENT – a Product Sales Agreement concluded between the Customer and the Seller through the Shop.

9. ORDER - the Customer's declaration of intent constituting an offer to conclude a Product Sales Agreement with the Seller.

§ 3 INFORMATION ON PRODUCTS AND HOW TO ORDER THEM

1. The PATOGENSTORE.pl shop sells Products via the Internet.

2. Products offered in the Shop are new, free from physical and legal defects, and have been legally introduced to the Polish market.

3. Information on the Shop's websites does not constitute an offer within the meaning of legal provisions. When placing an Order, the Customer makes an offer to purchase a specific Product under the conditions specified in its description.

4. The Product price displayed on the Shop's website is given in Polish zloty (PLN) and includes all components. The price does not include delivery costs.

5. Orders can be placed through the website using the Order Form (PATOGENSTORE.pl Shop).

6. Placing an Order in the Shop by the Customer is conditional upon reading the Terms and Conditions and accepting its provisions during the Order placement.

§ 4 CONCLUSION OF THE SALES AGREEMENT

1. To conclude the Sales Agreement, it is necessary for the Customer to place an Order beforehand using the method provided by the Seller, in accordance with § 3 points 5 and 6 of the Terms and Conditions.

2. Upon receiving the Order, the Seller immediately confirms its receipt.

3. The confirmation of Order acceptance mentioned in point 2 of this paragraph binds the Customer to their Order. The confirmation of Order receipt occurs by sending an email message.

4. The Order receipt confirmation contains:

   1. Confirmation of all essential elements of the Order,
   2. A form for withdrawing from the contract,
   3. These Terms and Conditions, including instructions on the right to withdraw from the contract.

5. Upon the Customer receiving the email message referred to in point 4 of this paragraph, a Sales Agreement is concluded between the Customer and the Seller.

6. Each Sales Agreement will be confirmed with a proof of purchase that will be attached to the Product (receipt or VAT invoice).

§ 5 PAYMENT METHODS

1. The Seller provides the following payment methods:

   1. Traditional bank transfer to the Seller's bank account,
   2. Payment through an electronic payment system.

2. In the case of a traditional bank transfer, the payment should be made to the bank account.

National transfer details:

ING Bank Śląski

Account number: 04 1050 1764 1000 0092 3408 6867

Details for international transfers:

IBAN: PL04 1050 1764 1000 0092 3408 6867

SWIFT: INGBPLPW

3. The Customer should indicate the Order number in the transfer title.

4. The Seller reserves the right to change the methods and forms of payment.

§ 6 DELIVERY

1. The Seller delivers the Products via a courier company.

2. The Product delivery cost is borne by the Customer unless the Sales Agreement provides otherwise.

3. The delivery time is up to 14 days from the day of concluding the Sales Agreement, unless a shorter period is indicated in the Product description or during Order placement.

4. The Customers will be informed about any delays in delivery.

§ 7 COMPLAINT PROCEDURE

1. The basis for accepting a complaint by the Seller is the proof of purchase of the Product in the Shop.

2. Complaints should be submitted in writing or by email to the addresses indicated in § 1 point 1 of the Terms and Conditions.

3. The complaint should contain:

   1. The Customer's details,
   2. The subject of the complaint,
   3. Circumstances justifying the complaint,
   4. The date of occurrence of the defect,
   5. The Customer's request,
   6. Proof of purchase.

4. The Seller will respond to the complaint within 14 days of its receipt.

§ 8 RIGHT TO WITHDRAW FROM THE AGREEMENT

Detailed information concerning the right to withdraw from the Agreement by the Customer who is a Consumer is contained in the instructions on the right to withdraw from the Agreement.

§ 9 Terms and Conditions of Pre-sale:

1. Pre-sale involves the sale of products to order in the PATOGENSTORE.pl online store, the delivery date of will be indicated by the Seller in the description of the products covered by Pre-sale.

2. Pre-sale lasts for the period indicated in the description of the products covered by Pre-sale.

3. The ordered goods will be shipped within the period indicated in the Pre-Sale.
The expected date of availability of the Product and information about it’s availability will be provided on the page of the Product offered in Pre-Order.
In order to guarantee the highest quality of service, all orders containing Pre-Order Products will be processed at once. Orders will be shipped so as they were placed.
The PATOGENSTORE.pl store withhold that the expected date of availability of the Product - and therefore also its delivery date - may change for reasons beyond the control of PATOGENSTORE.pl

4. The Terms and Conditions of Purchase for PRODUCT COMPLAINTS and the RIGHT TO WITHDRAW FROM THE CONTRACT for Pre-Sale items are applicable in the Regulations of the PATOGENSTORE.pl Online Store.
in § 7 and § 8

5. Orders placed via Pre-Sale are applicable in the Regulations of the PATOGENSTORE.pl Online Store:
Conclusion of a sales contract - § 4
Payments - § 5
Cost - § 6 point 1
Complaints - § 7
Right to withdraw from the contract - § 8

§ 10 FINAL PROVISIONS

1. The Seller reserves the right to change these Terms and Conditions for important reasons, such as changes in law, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Terms and Conditions.

2. In case of any disputes arising from the execution of the Sales Agreement, the parties will seek to resolve the matter amicably. The law applicable to the resolution of any disputes arising under these Terms and Conditions is Polish law.

3. If an amicable resolution is not reached, disputes will be resolved in court.

4. These Terms and Conditions enter into force on 01/09/2023.